DETAILED INFORMATION
LET TECHNOLOGY WORK FOR YOU
Agro CRM distinguishes itself from other tools of class CRM with modules designed for the agricultural industry. We enrich business processes shaped by years of experience with solutions in the field of servicing the agricultural industry. The foundation of our system is knowledge about customers, their needs, behaviors and history of cooperation, which is usually dispersed in various departments and resources of the company.
SYSTEM'S STRATEGY
Agro CRM was designed to meet the requirements of increasing sales efficiency and providing the highest quality services in customer service by implementing appropriate standards. We assume that clients are different and each has its own needs, goals, preferences and its own way of making decisions. The system does not allow for the situation in which the information about the initiated contact with the customer is forgotten, every entered contact made with the client must be terminated.
Knowledge about clients in connection with analytical reports provides the company management with a tool supporting decision making and simplifying the identification of the most important performance indicators.
The basis of the Agro CRM interface is intuitiveness, we assume that no one has time for months of employee training. Information technology in our system plays a crucial role, because the effective flow of information is the key to effective cooperation.
BENEFITS OF IMPLEMENTING AGRO CRM
INCREASING SALES EFFICIENCY
The Agro CRM system does not impose new customer service processes on employees, but by automating and simplifying the existing ones, it shortens the time of their realization, thus increasing the effectiveness of sales and reducing administrative costs.
IMPROVING THE QUALITY OF SERVICE AND THE SATISFACTION OF THE CUSTOMER
Quick and easy access to data describing the existing cooperation by all employees guarantees a unified transfer of information regardless of the person contacted by the client. The consistency of the actions confirms the client that the company knows its needs and is able to competently handle it.
IMPROVING THE EFFECTIVENESS OF KEY DECISIONS
Advanced analysis of historical data in the form of transparent reports makes it possible to use the conclusions drawn from previous successes or failures to increase the effectiveness of future activities, because based on statistical and data mining algorithms, you can predict future customer behavior and control the state of processes taking place in the company.
PROFILING THE MOST EFFICIENT CUSTOMERS
Complex information about the client allows for identification of the most profitable entities and directing activities towards them, eg: Customers interested in machines whose sales bring the most profit to the company.
SPEED UP CUSTOMER SERVICE PROCESSES
A modern vision of customer relationship is an access to all information related to that custormer in one panel of activities, customer interests, acquisition method, documents, offers, etc. During the conversation with the customer, the sales representative / consultant updates the notes and checks customer information on an ongoing basis, e.g. payment status or offers sent.
SYSTEM FUNCTIONALITY
HUMAN IS THE MOST VALUABLE ELEMENT OF RESOURCES
Acquiring and retaining the most talented employees in the company is a primary task, as well as maintaining a positive attitude and increasing the productivity of current staff. The usefulness of the Aro CRM application for the management and management of the company is primarily the possibility of a detailed analysis of the effectiveness of marketing and commercial activities of individual employees.
REPORTS AND STATEMENTS
The Agro CRM system has been equipped with a ready set of reports divided into employee activity analysis and sales analysis. Cross-sectional analyzes across all employees enable an accurate comparison of employees in terms of sent offers, made calls, meetings and finally with the volume of their sales.
PARTNERSHIP SALE MODULE
Additionally, it is possible to implement a partner sales module for sales support by external partners using limited access to system resources.
EXCHANGE OF DATA WITH EXTERNAL SYSTEMS
The system allows downloading information about machines / goods, customers, etc. from other F-K or warehouse systems
SPEND MORE TIME FOR SALE
In order to operate more effectively and faster than the competition, Agro CRM equips employees with the right tools in the field of sales service for customers. Our solution prepares commercial teams to operate, providing the right knowledge and tools to respond faster and be more productive in the field of customer sales.
